Integration for SuperOps v1.0.0
Support requests become SuperOps tickets on the right client and requester, with the status, priority, technician group and SLA you choose; a client portal and knowledge base in Pro.
No credit card for the trial. Pro from $8.25/mo, billed annually. 14-day money-back guarantee.
Stop retyping website requests into your service desk. Integration for SuperOps turns every support request on your WordPress site into a SuperOps ticket, filed on the right client and requester, with the status, priority, technician group and SLA you chose, so your technicians can pick it up straight away. It works with the form plugin you already use, or with a ready-made support ticket form you can drop on any page. Submissions are delivered in the background and retried automatically if SuperOps is briefly unavailable. This plugin is not affiliated with or endorsed by SuperOps.
Free
$0 forever
- Works with Contact Form 7, WPForms, Gravity Forms, Fluent Forms, Ninja Forms, Formidable Forms, Elementor Pro Forms, Forminator and FormForge, each with its own switch and field mapping
- Built-in ticket form block and shortcode with spam protection; works without JavaScript and keeps what the visitor typed
- Senders matched to their SuperOps requester by email, and optionally added as new requesters
- The client worked out from the requester, the form, a typed company name, the email domain or your default client
- Technician group, status, priority, urgency, impact, category, SLA and request type per form, plus your ticket custom fields
- Works with both SuperOps data centres, US and EU
- The sender, page and first campaign details added to the ticket description
- Optional sync of new WordPress users (by role) and WooCommerce customers as requesters
- Background queue within SuperOps's request limit, retries and one-click resend, masked log with CSV export, encrypted API token
SuperOps Pro
$99 per year, single site
Everything in Free, plus:
- Client portal: logged-in customers see their own or their company's tickets with status, priority and an SLA badge, read the conversation and reply
- Knowledge-base block listing the published articles of the collections you choose
- More SuperOps accounts, historic entries backfill, mapping import and export, and a 7-day dashboard widget
Screenshots
Pro pricing
One licence covers updates and support for a year. Pick the number of sites you run it on.
Checkout and licensing run on Freemius, our merchant of record. 14-day money-back guarantee. Prices in USD; any applicable tax is shown at checkout.
Requirements
WordPress 6.4 or newer (tested up to 7.1), PHP 7.4 or newer. Works with the block editor and the classic editor.
Installation
- Download the free version or start the Pro trial above. Freemius emails you the zip and, for Pro, your licence key.
- In WordPress go to Plugins → Add New → Upload Plugin, choose the zip and activate it.
- Pro: paste the licence key when the plugin asks for it, or later under the plugin's Account screen.
Stuck? Open a support ticket and include your WordPress and PHP versions.