Integration for NinjaOne v1.0.0
Support requests become NinjaOne tickets under the right organisation and requester, on the ticket form, status and priority you choose; a client portal and help articles in Pro.
No credit card for the trial. Pro from $8.25/mo, billed annually. 14-day money-back guarantee.
Stop retyping website requests into your service desk. Integration for NinjaOne turns every support request on your WordPress site into a NinjaOne ticket, filed under the right organisation and requester, on the ticket form, status and priority you choose, so your technicians can pick it up straight away. It works with the form plugin you already use, or with a ready-made support ticket form with optional attachments. Submissions are delivered in the background and retried automatically if NinjaOne is briefly unavailable. This plugin is not affiliated with or endorsed by NinjaOne.
Free
$0 forever
- Works with Contact Form 7, WPForms, Gravity Forms, Fluent Forms, Ninja Forms, Formidable Forms, Elementor Pro Forms, Forminator and FormForge, each with its own switch and field mapping
- Built-in ticket form block and shortcode with an optional priority choice and spam protection; works without JavaScript
- Optional attachments: screenshots, PDFs and documents, up to three files
- Senders matched to their NinjaOne contact or end user by email, and optionally added as new contacts
- The organisation found from the requester, the typed company name, the form or your default
- Ticket form, status, type, priority, severity and tags per form, plus your custom ticket attributes
- Simple sign-in: pick your NinjaOne region and paste your app's client ID and secret
- Phone, company, form, page and first campaign details added to the ticket description
- Optional sync of new WordPress users (by role) and WooCommerce customers as contacts
- Background queue, retries and one-click resend, masked log with CSV export, encrypted client secret
NinjaOne Pro
$99 per year, single site
Everything in Free, plus:
- Client portal: logged-in customers see the tickets they sent from your site with their status, read public replies and reply
- Help Articles block with the knowledge-base articles you pick, and portal changes shown straight away
- More NinjaOne accounts, historic entries backfill, mapping import and export, and a 7-day dashboard widget
Screenshots
Pro pricing
One licence covers updates and support for a year. Pick the number of sites you run it on.
Checkout and licensing run on Freemius, our merchant of record. 14-day money-back guarantee. Prices in USD; any applicable tax is shown at checkout.
Requirements
WordPress 6.4 or newer (tested up to 7.1), PHP 7.4 or newer. Works with the block editor and the classic editor.
Installation
- Download the free version or start the Pro trial above. Freemius emails you the zip and, for Pro, your licence key.
- In WordPress go to Plugins → Add New → Upload Plugin, choose the zip and activate it.
- Pro: paste the licence key when the plugin asks for it, or later under the plugin's Account screen.
Stuck? Open a support ticket and include your WordPress and PHP versions.