Integration for Kaseya BMS v1.0.0
Support requests become Kaseya BMS tickets on the right account and contact, with the customer's screenshots attached; a client portal in Pro.
No credit card for the trial. Pro from $8.25/mo, billed annually. 14-day money-back guarantee.
Stop retyping support requests from your inbox into Kaseya BMS. Integration for Kaseya BMS turns every support form on your WordPress site into a Kaseya BMS ticket, filed on the right account and contact, with the status, priority, type and queue you choose, and the customer's screenshots attached. It works with the form plugin you already use, or with a ready-made "log a ticket" form for any page. Tickets are sent in the background, and if Kaseya BMS is busy the ticket is sent again automatically instead of being lost. This plugin is not affiliated with or endorsed by Kaseya BMS or Kaseya.
Free
$0 forever
- Tickets on the right account: senders matched to their contact by email, or to an account by form, company name or email domain, with a default account as a safety net
- Optionally create a contact for senders who are not in Kaseya BMS yet
- Account, status, priority, ticket type, source, queue and issue type per form, from your own Kaseya BMS lists
- Built-in ticket form block and shortcode with subject, details and up to three attachments, plus spam protection
- Works with Contact Form 7, WPForms, Gravity Forms, Fluent Forms, Ninja Forms, Formidable Forms, Elementor Pro Forms, Forminator and FormForge, each with its own switch and field mapping; a subject field becomes the ticket title
- Ticket custom fields filled from any form field
- Every ticket shows the sender, their phone and company, the form, page and first campaign
- Optional sync of new WordPress users (by role) and WooCommerce customers as contacts
- Background queue within Kaseya BMS's request limits, retries and one-click resend, masked log with CSV export, encrypted password
Kaseya BMS Pro
$99 per year, single site
Everything in Free, plus:
- Client portal: logged-in customers see their own or their company's tickets with status, priority and an SLA badge, read the replies and answer
- More Kaseya BMS tenants, chosen per form
- Historic entries backfill, mapping import and export, and a 7-day dashboard widget
Screenshots
Pro pricing
One licence covers updates and support for a year. Pick the number of sites you run it on.
Checkout and licensing run on Freemius, our merchant of record. 14-day money-back guarantee. Prices in USD; any applicable tax is shown at checkout.
Requirements
WordPress 6.4 or newer (tested up to 7.1), PHP 7.4 or newer. Works with the block editor and the classic editor.
Installation
- Download the free version or start the Pro trial above. Freemius emails you the zip and, for Pro, your licence key.
- In WordPress go to Plugins → Add New → Upload Plugin, choose the zip and activate it.
- Pro: paste the licence key when the plugin asks for it, or later under the plugin's Account screen.
Stuck? Open a support ticket and include your WordPress and PHP versions.