Integration for HaloPSA v1.0.1
Turn website support requests into HaloPSA tickets with the right type, team and client already set; Pro adds a client portal.
No credit card for the trial. Pro from $8.25/mo, billed annually. 14-day money-back guarantee.
Stop retyping website enquiries into your service desk. Integration for HaloPSA turns every support request on your WordPress site into a HaloPSA ticket, with the right ticket type, status, team and client already set, so your technicians can pick it up straight away. It works with the form plugin you already use, or gives you a ready-made ticket form with optional attachments. Tickets are matched to the customer's existing HaloPSA user by email and sent in the background with automatic retries. This plugin is not affiliated with or endorsed by HaloPSA.
Free
$0 forever
- Tickets from Contact Form 7, WPForms, Gravity Forms, Fluent Forms, Ninja Forms, Formidable Forms, Elementor Pro Forms, Forminator and FormForge, each with its own switch and field mapping
- Built-in ticket form block and shortcode (name, email, phone, subject, details) with spam protection; works without JavaScript
- Optional attachments: up to three files, 5 MB in total
- Submitter matched to their HaloPSA user by email; optionally create new users
- Per-form ticket type, status, team, category, priority and client from your own HaloPSA lists; map fields to summary, details, client, site and custom fields
- Transforms and conditions, plus the page and first campaign (UTM) details added to the ticket
- Optional sync of new WordPress users (by role) and WooCommerce customers as HaloPSA users
- Background queue with retries and one-click resend, masked log with CSV export, Site Health checks, encrypted client secret
HaloPSA Pro
$99 per year, single site
Everything in Free, plus:
- Client portal block and shortcode: logged-in customers see their own tickets with status and SLA badge and can open each one
- More than one HaloPSA tenant, chosen per form
- Send the past entries of a form (backfill)
- Mapping import and export
- 7-day dashboard widget
Screenshots
Pro pricing
One licence covers updates and support for a year. Pick the number of sites you run it on.
Checkout and licensing run on Freemius, our merchant of record. 14-day money-back guarantee. Prices in USD; any applicable tax is shown at checkout.
Requirements
WordPress 6.4 or newer (tested up to 7.1), PHP 7.4 or newer. Works with the block editor and the classic editor.
Installation
- Download the free version or start the Pro trial above. Freemius emails you the zip and, for Pro, your licence key.
- In WordPress go to Plugins → Add New → Upload Plugin, choose the zip and activate it.
- Pro: paste the licence key when the plugin asks for it, or later under the plugin's Account screen.
Stuck? Open a support ticket and include your WordPress and PHP versions.