Integration for Autotask v1.0.1
Website support requests become Autotask tickets on the right company and contact, in the right queue; Pro adds a client portal.
No credit card for the trial. Pro from $8.25/mo, billed annually. 14-day money-back guarantee.
Stop retyping website requests into your PSA. Integration for Autotask turns every support request on your WordPress site into an Autotask ticket, filed on the right company and contact, in the queue you choose, with status, priority, type and category already set. It works with the form plugin you already use or gives you a ready-made ticket form with optional attachments. Tickets are sent in the background and retried automatically if Autotask is briefly unavailable. This plugin is not affiliated with or endorsed by Autotask PSA, Datto or Kaseya.
Free
$0 forever
- Tickets from Contact Form 7, WPForms, Gravity Forms, Fluent Forms, Ninja Forms, Formidable Forms, Elementor Pro Forms, Forminator and FormForge, each with its own switch and field mapping
- Built-in ticket form block and shortcode with optional attachments; works without JavaScript
- Sender matched to their Autotask contact by email; company from the contact, the form, a typed company name or the email domain
- Per-form queue, status, priority, ticket type, category and source from your own Autotask lists, plus your user-defined fields
- Automatic zone discovery: enter your API user and the plugin finds your Autotask data centre
- API threshold usage shown on Test connection and in Site Health
- Optional sync of new WordPress users and WooCommerce customers as contacts
- Background queue with retries and one-click resend, signed webhooks, masked log with CSV export, encrypted secret
Autotask Pro
$99 per year, single site
Everything in Free, plus:
- Client portal block and shortcode: logged-in customers see their own (or their company's) tickets with status and priority
- More than one Autotask account, chosen per form
- Send the past entries of a form (backfill)
- Mapping import and export
- 7-day dashboard widget
Screenshots
Pro pricing
One licence covers updates and support for a year. Pick the number of sites you run it on.
Checkout and licensing run on Freemius, our merchant of record. 14-day money-back guarantee. Prices in USD; any applicable tax is shown at checkout.
Requirements
WordPress 6.4 or newer (tested up to 7.1), PHP 7.4 or newer. Works with the block editor and the classic editor.
Installation
- Download the free version or start the Pro trial above. Freemius emails you the zip and, for Pro, your licence key.
- In WordPress go to Plugins → Add New → Upload Plugin, choose the zip and activate it.
- Pro: paste the licence key when the plugin asks for it, or later under the plugin's Account screen.
Stuck? Open a support ticket and include your WordPress and PHP versions.